Businesses of all sizes can take advantage of Alexa for Business in various ways. Shared devices can be placed anywhere in an office but are commonly used in conference rooms since Alexa for Business can integrate with popular video conferencing services.
\n\n\n\nAlexa for Business also integrates with Office 365, Google Workspace and Microsoft Exchange calendars. This allows you to use voice commands to look up scheduled meetings or automatically join meetings from several unified communications systems, including Amazon Chime, BlueJeans, Cisco, RingCentral and Zoom. Specific functions Alexa can handle include starting, joining and ending a meeting and requesting a call to the information technology (IT) department if technical difficulties arise. [Read our review of RingCentral’s RingEX platform.]
\n\n\n\nWe consider some other common Alexa for Business uses with the examples below.
\n\n\n\nEach company (and industry) will have its own requirements and opportunities to use Alexa for Business for specific skills. Here are eight universal examples of how Alexa for Business can be used and the benefits it offers:
\n\n\n\n\n \n\n\n\nAlexa for Business case studies
\n\n\n\nAlexa for Business has numerous real-life applications across a range of businesses. The following case studies are examples of ways actual companies have used Alexa for Business skills successfully.
\n\n\n\nAlexa for Business office assistant
\n\n\n\nHarsha Reddy, co-founder and editor-in-chief of Small Biz Genius, was considering hiring an office assistant who could help with meetings and keeping loose ends in order. Instead, the company opted for Alexa for Business to handle some of those tasks.
\n\n\n\n“We are mainly using Alexa for checking into meetings and taking care of schedules as well as checking in on various processes’ progress,” Reddy said. “We had her connected to our company Google Calendar and our individual working calendars.”
\n\n\n\nAlexa for Business scheduling and device management
\n\n\n\nAs the CEO and owner of Ecopreneurist, Ollie Smith has seen the value of Alexa for Business for scheduling and device management.
\n\n\n\n“In my experience, the service has enabled my employees to become much more productive through the automated management of schedules, reminder alerts and the option to dial into team conference calls remotely,” Smith said. “In addition, the intuitive system allows my managers to monitor individual device usage from the central dashboard, saving valuable time in the process.”
\n\n\n\nAlexa for Business digital assistant
\n\n\n\nDavid Alexander, owner of Mazepress, said he’s used Alexa in his office for several years and found it beneficial. He found that the digital assistant can speed up your workflow if you use the right skills.
\n\n\n\n“Using Alexa as a digital virtual assistant can definitely save you time in the office, but it largely depends on the type of recurring tasks you can automate and this differs from person to person,” Alexander said. “I do expect to see more enterprise suites and features become available over the next year or two that will broaden the possibilities of Alexa.”
\n\n\n\nHow to create your own Alexa skills
\n\n\n\nWhile the above skills and uses are suitable for most businesses and industries, Alexa for Business comes into its own when you create skills that are specific to how your company runs. Alexa’s prebuilt skills may be beneficial, but many organizations want skills tailored to their particular needs.
\n\n\n\nSome companies may turn to coding experts and developers for this (or use Alexa Skill Kit), but Amazon has made the process of creating your own skills relatively simple. Using its Skill Blueprints, people without coding skills can create private skills to be used exclusively by their organization and employees.
\n\n\n\nAccording to Amazon, Alexa private skills are voice-powered capabilities that enhance the Alexa experience while remaining private to members of an Alexa for Business organization.
\n\n\n\n“With Alexa for Business Blueprints, you don’t need to write a single line of code to create a private skill for your workplace,” Amazon said. “Select one of dozens of easy-to-use Skill Blueprints, add information, such as common questions and answers for your workplace and publish the skill to Alexa for Business as a private skill.”
\n\n\n\nThere are two main types of business skills you can create without knowing any code: Q&As and onboarding guides.
\n\n\n\nQ&A skills
\n\n\n\nQ&A skills allow you to create and answer questions your employees may ask, such as “Who handles our social media?” or “When is the help desk available?” When programmed correctly, Alexa will respond to these questions with the right answer.
\n\n\n\nTo create this using Blueprints, an Alexa account administrator logs in to the Amazon developer portal, selects the “Business Q&A” blueprint and types out a specific question alongside variations of the same query string in case someone doesn’t ask it exactly as it’s written. The answers provided can be customized with welcome and ending messages. Once this private skill is named and published, it can be used only by enrolled users within your organization.
\n\n\n\nOnboarding guide skills
\n\n\n\nOnboarding guides for new employees are vital to avoid the consequences of poor onboarding. Instead of providing new hires with a printed handbook or a link to a website, the Alexa for Business onboarding guide skill allows them to ask Alexa questions they may have.
\n\n\n\nUsing the “Onboard Guide” blueprint, you can create questions like “Alexa, how do I set up my email on my phone?” or “Alexa, how do I mail a package?” Questions and answers could include information on the location of the cafeteria or copy room or contact info for different departments and employees.
\n\n\n\nFor the onboarding guide, include all the questions you want to answer and then type out the steps involved in completing each question. Once this private skill is published, you can decide whether you want each enrolled user to have access to it from any device.
\n\n\n\nUsing Alexa for Business securely and safely
\n\n\n\nWhile Alexa for Business can help boost business productivity and ease some of your organization’s administrative burdens, you should be mindful of what company-wide information you’re including in your skills. Given Amazon’s admission that some Alexa conversations are listened in on by Amazon employees, you should avoid including sensitive information in your skills.
\n\n\n\nUnfortunately, eavesdropping from Amazon workers isn’t the only risk.
\n\n\n\n“The truth is, a malicious threat could also figure out how to hack into Alexa,” said Will Ellis, IT security consultant and owner of Privacy Australia. “Most hackers won’t care what you talk about at home, but you can bet that some will care about what is going on in a business setting.”
\n\n\n\nBusinesses using Alexa for Business should be aware of cybersecurity risks and follow these best practices:
\n\n\n\n\n- Always use strong passwords for the networks hosting your Alexa devices and the Amazon accounts linked to the devices.
\n\n\n\n- Turn on multifactor authentication for the Amazon accounts linked to the Alexa devices; this prevents someone from accessing your account even if they compromise your Amazon password.
\n\n\n\n- If you’re hosting a confidential meeting, turn off the microphone for any Alexa devices in the room.
\n
\n\n\n\nFor more advice, see our guide to preventing network security threats and vulnerabilities through unified threat management.
\n\n\n\nAlternatives to Alexa for Business
\n\n\n\nAlexa for Business is a fully functioning platform that offers a range of useful business features from a well-known, trusted brand. However, Alexa for Business is not the only option in the virtual assistant space. Businesses should also consider the following alternatives.
\n\n\n\nCisco Webex Assistant
\n\n\n\nBusinesses that rely on the Cisco technology suite may find significant value in deploying Cisco Webex Assistant instead of Alexa for Business. This technology integrates with Cisco’s range of collaboration tools, allowing for various capabilities like voice-activated meeting scheduling, automated action items and meeting note-taking.
\n\n\n\nUnlike Alexa, however, Cisco Webex Assistant doesn’t come in a range of smart speakers. This assistant is also solely designed for use with the Cisco product suite. As such, Webex Assistant does not have integrations with various other tools or software your organization may use.
\n\n\n\nMicrosoft Cortana for Business
\n\n\n\nMicrosoft Cortana is an AI-enabled chatbot. It’s significantly limited compared to AI assistants from other technology companies and Microsoft retired Cortana from most products in late 2023. However, Cortana is still available and fully integrated with Office 365. For businesses heavily invested in the Microsoft ecosystem, Cortana could help schedule meetings, send emails and search for documents.
\n\n\n\nLike Webex Assistant, however, Cortana does not have a smart speaker line. Cortana is also lacking heavily in third-party support and integrations. However, if your company’s main software suite is Office 365, Cortana may bring the type of versatility and technology-assisted help your business needs.
\n\n\n\nGoogle Assistant
\n\n\n\nGoogle Assistant is similar to Alexa in that Google offers dedicated speaker hardware. Businesses can also use Google Assistant to perform similar tasks as Alexa, such as scheduling or canceling meetings in Google Calendar, reading or responding to emails, setting up alerts, creating to-do lists, creating conference calls and more. As one would expect, Google Assistant integrates with the entire Google Workspace suite.
\n\n\n\nGoogle Assistant is heavily aimed at users of the Google Workspace ecosystem. While Google Assistant can work with other applications, it doesn’t have the same sort of overall versatility that Alexa for Business does. For businesses reliant on Google Workspace, that may be fine, but those using a range of tools from different providers may prefer Alexa’s flexibility.
\n\n\n\n \n\n\n\nMaximizing Alexa for Business skills
\n\n\n\nAmong the most appealing aspects of Alexa for Business is the ability to combine the device’s prebuilt skills with ones you create yourself — without any special programming, coding or costs. That means you can create a custom virtual assistance solution to help your organization with any number of tasks. To get the most out of it, see which Blueprints may be valuable for your company, even if they aren’t classified by Amazon as a business skill.
\n\n\n\nWhile multiple tech companies offer their own conversational AI tools and assistants that can improve efficiency, Alexa’s strength lies in its wide range of applications. But as with any other software, businesses should also be careful of security concerns related to Alexa. However, with careful deployments and security monitoring, organizations should be able to feel confident about using Alexa for Business safely.
\n\n\n\nJeremy Bender and Neil Cumins contributed to this article. Source interviews were conducted for a previous version of this article.
\n"}},{"_index":"wp-index-bnd-prod-content","_type":"content","_id":"609","_score":2,"_source":{"canonical":"https://vaylees.com/2083-job-interview-mistakes-avoid.html","displayModified":"2023-10-23T17:52:52Z","docType":"article","editorsPick":false,"href":"2083-job-interview-mistakes-avoid.html","id":"609","ID":609,"isSponsored":false,"published":"2021-10-28T19:39:00Z","site":"bnd","stream":"Learn from these cringe moments and set yourself up for job interview success.","subtitle":"Learn from these cringe moments and set yourself up for job interview success.","title":"10 Crazy Job Interview Mistakes People Actually Made","author":{"displayName":"Chad Brooks","email":"chbrooks@centerfield.com","thumbnail":"https://images.vaylees.com/app/uploads/2022/04/18113349/chad-brooks.jpg","type":"Managing Editor"},"channels":{"primary":{"name":"Build Your Career","slug":"build-your-career"},"sub":{"name":"Get the Job","slug":"get-the-job"}},"meta":{"robots":"index, follow","description":"Job applicants have made disastrous blunders during interviews. Learn from 10 job interview mistakes to set yourself up for success."},"thumbnail":{"path":"https://images.vaylees.com/app/uploads/2022/04/04072437/hired_fizkes_gettyimages.jpg","caption":"fizkes / Getty Images","alt":"Two colleagues talking"},"content":"In the movie Step Brothers, employment-challenged stepbrothers Brennan (Will Ferrell) and Dale (John C. Reilly) attend a series of job interviews in tuxedos, call an interviewer “human resources lady,” and ask a potential boss how much they make in a year without taxes.
\nTheir antics fit in well with documented, cringeworthy job interview faux pas. We’ll highlight these excruciating job interview mistakes, outline the more subtle but equally damning errors job applicants make during the interview process, and share interview skills that can get you hired.
\n\n\n10 big job interview mistakes
\n\n\nIf you’ve ever fumbled a job interview, comfort yourself with the knowledge that you likely didn’t commit any of the following interview atrocities. Here are 10 documented interview blunders that will have you shaking your head.
\n\n- The candidate brought a “how to interview” book to the interview.
\n- The candidate asked, “What company is this again?”
\n- The candidate put the interviewer on hold during a phone interview. When they came back on the line, they told the interviewer they had a date set up for Friday.
\n- The candidate wore a Boy Scout uniform and never told interviewers why.
\n- The candidate talked about promptness as one of their strengths after showing up 10 minutes late.
\n- On the way to the interview, the candidate passed, cut off, and flipped their middle finger at a driver – who happened to be the interviewer.
\n- The candidate took off their shoes during the interview.
\n- The candidate asked for a sip of the interviewer’s coffee.
\n- When a candidate interviewing for a security position wasn’t hired on the spot, they painted graffiti on the building.
\n- Federal authorities arrested the candidate during the interview when their background check revealed they had an outstanding warrant.
\n
\nCommon interview mistakes
\nWhile reading about outrageous job interview mistakes is amusing, job interviews are serious business. You have a limited time to present yourself as thoughtful and capable, with the skills employers want. HR managers understand that job interviews can cause anxiety and will likely cut you some slack.
\nHowever, candidates sometimes make inexcusable mistakes that are entirely preventable. Before your next job interview, familiarize yourself with the following common interview mistakes that can derail your career hopes.
\n1. Wearing inappropriate clothing to a job interview sends the wrong message.
\nDressing for your interview is an easy way to make a good first impression. The business’s environment and the job’s details will dictate your outfit choice. Dressing too casually or sloppily for a position in a corporate setting may suggest inattention to detail and a lack of understanding of social cues. In contrast, dressing too formally for a casual workplace may signal that you’re not a good fit.
\nNo matter the job, avoid wearing clothing that detracts from your qualifications, and ensure your attire is clean, appropriate and makes you feel confident.
\n2. Being uninformed about the organization says you don’t care.
\nOrganizations want to hire people who care about their mission and values. One of the best ways to show you don’t care is not knowing what the organization does. Displaying an utter lack of interest is an excellent way to disqualify yourself from consideration.
\nResearch the company before heading to your interview. Go beyond its website landing page – find its About and Press pages, where you can familiarize yourself with recent company news. Seek out information about the company culture and its products and services. Use what you learn to prepare intelligent, thoughtful responses and questions.
\n3. Becoming distracted in a job interview is a red flag.
\nLife can be hectic. Slowing down and focusing is challenging for many of us. However, a job interview is a critical time to leave distractions behind and focus on the experience.
\nBusinesses are all too familiar with inattentive employees. Distracted workers cost money and lower productivity. Indicating your propensity for distraction during the interview is a huge red flag that your office presence won’t enhance operations.
\nTurn off your phone and focus on your interview. Texts, apps, headlines and calls can wait.
\n\n\n \n\n\n4. Behaving rudely during a job interview is inexcusable.
\nIt almost goes without saying that rudeness during a job interview is inexcusable behavior. However, sometimes people are unaware they’re being rude. For example, they may think there’s nothing wrong with chewing gum during or exhibiting their unique brand of humor during an interview.
\nWhile you want to be yourself during an interview, be mindful of job interview etiquette and acceptable professional behavior. Be courteous and polite to the receptionist and any office staff you encounter, and don’t forget to say thank you when you leave.
\n\n\n \n\n\n5. Acting entitled can derail your job interview.
\nYou may not be interviewing for your dream job, but that doesn’t make it OK to be dismissive about the position or share that you see it as only a temporary stepping stone.
\nBe respectful and show humility during your interview. Companies want people who will work hard and be loyal, and career advancement opportunities are often available from entry-level positions.
\nTips for a successful interview
\nIn many successful hires, the applicant demonstrates hard and soft skills. They combine hard skills – specific skills and knowledge the position requires – with soft skills like emotional intelligence to present themselves as ideal candidates.
\nTo present yourself as favorably as possible and increase your chances of landing the job, consider these tips:
\n\n- Research beforehand. Have a firm grasp of the organization, including its mission and values.
\n- Be upbeat and attentive. Show your positive attitude and listen closely to better understand the position and its responsibilities.
\n- Understand your would-be role. Have a clear understanding of the position and its duties – and how your knowledge and skills would make an impact.
\n- Ask good questions. Prepare insightful questions that show you understand the industry and the organization’s role within it. Ask clarifying questions to better understand the position and how it interacts with the rest of the organization.
\n- Follow up. Send a post-interview thank-you letter soon after the interview where you reiterate your interest in the job. If you haven’t heard back about the position in the timeframe specified, wait a few days, and then contact the hiring manager who interviewed you, saying you’re still interested and asking if you can provide additional information.
\n
\n\n\n \n\n\nLand the job
\nUltimately, interviewers want competent, enthusiastic and easy-to-work-with individuals. Being informed, upbeat and attentive helps demonstrate these traits. Your great resume speaks for itself; the interview is your time to showcase the personality traits and soft skills that will get you hired.
\nChad Brooks contributed to the reporting and writing in this article.
"}},{"_index":"wp-index-bnd-prod-content","_type":"content","_id":"538","_score":2,"_source":{"canonical":"https://vaylees.com/5637-the-most-productive-day-of-the-workweek-may-surprise-you.html","displayModified":"2024-01-12T00:53:33Z","docType":"article","editorsPick":false,"href":"5637-the-most-productive-day-of-the-workweek-may-surprise-you.html","id":"538","ID":538,"isSponsored":false,"published":"2021-11-09T16:09:00Z","site":"bnd","stream":"Tuesdays are surprisingly the most productive day of the week.","subtitle":"Tuesdays are surprisingly the most productive day of the week.","title":"What Is The Most Productive Day Of The Week?","author":{"displayName":"Chad Brooks","email":"chbrooks@centerfield.com","thumbnail":"https://images.vaylees.com/app/uploads/2022/04/18113349/chad-brooks.jpg","type":"Managing Editor"},"channels":{"primary":{"name":"Lead Your Team","slug":"lead-your-team"},"sub":{"name":"Personal Growth","slug":"personal-growth"}},"meta":{"robots":"index, follow","description":"Determining the most productive day of the week can be tricky, but there is a common theme among the studies and surveys on the topic."},"thumbnail":{"path":"https://images.vaylees.com/app/uploads/2022/04/04072611/office_happy_Prostock-Studio.jpg","caption":"Prostock-Studio / Getty Images","alt":""},"content":"Have you ever noticed that on some days you can get a ton of work done with ease, and on others you struggle to get started? You’re not alone. Multiple studies and surveys have tried to determine whether there is a day of the week that tends to be most productive for everyone. The results vary, though, and they suggest that there are many factors that go into which days and times people feel the most productive. Below, we’ll take a look at some of the research into the most productive day of the week, as well as offer some tips on how you can improve your own productivity.
\nWhich day is the most productive of the week?
\nThe most productive day of the week depends on who you ask. Multiple studies and surveys have shown that it isn’t easy to pin down a particular day as the most productive of the week.
\nThere is some evidence that the beginning of the week is the most productive for many workers. A Robert Half survey discovered that Monday and Tuesday are the two most productive days of the week for employees. Employees self-reported Monday as the most productive day, with 29 percent of respondents citing it as the day they get the most work done. Tuesday was a close second, with 27 percent of respondents claiming it’s their most productive day of the week.
\nA survey from Redbooth found similar results. Roughly 20 percent of respondents said they complete the most tasks on Monday and Tuesday, and that percentage slowly declined throughout the week. Unsurprisingly, the weekend was the least productive time for most respondents, with only about 2 percent saying Saturday or Sunday were their most productive days.
\nHowever, a Moneypenny survey found the most productive day of the week was largely a matter of geography. While workers in many states reported Monday and Tuesday as their busiest day of the week, roughly half the U.S. tends to get more done in the second half of the week. It could be the case that workday productivity is as much a matter of local or regional culture as anything.
\nUltimately, your personal productivity will depend on your natural tendencies, your workload, the type of job you do and how you plan your day. Consider your natural rhythm and approach to work when planning out your week so you can take advantage of when you feel most productive and provide yourself more flexibility when you don’t.
\n\n\n \n\n\nWhat about remote and hybrid workers?
\nRemote and hybrid work has become more common in recent years, and it turns out these workers tend to hit a different stride than their onsite counterparts. According to a study by Prodoscore, remote and hybrid workers tend to be most productive on Tuesdays, Wednesdays and Thursdays, specifically between the hours of 10:00 a.m. and 3:00 p.m.
\nIf you’re managing a remote team, consider these windows when you schedule meetings. You may be better served by letting your team focus on work in these windows and saving the meeting for another time. Of course, every team is different, so consider conducting an employee survey and monitoring your team’s active times to determine what works best for you.
\nRemember, some remote and hybrid teams have members across multiple time zones. If that’s the case on your team, t’s important to account for the time difference when setting team calls or deadlines. Consider when each team member is at their most productive and ask for deliverables clearly. For example, rather than saying “I’d like this in by the afternoon,” set a specific time like “3:00 p.m. EST” so everyone is on the same page regardless of their local time zone.
\n\n\n \n\n\nTips to improve productivity every day
\nIf you’re looking to boost your productivity no matter what day of the week it is, there’s plenty you can do. Consider the following tips and how they could improve your routine to help you get more done from Monday to Friday.
\n\n- Ax the excess: Start by creating a to-do list for the day. Then, cut that list in half, focusing on the top priorities. Too often, workers overestimate what they can accomplish and become frustrated by their lack of progress. A shorter, more realistic list that leaves room for unexpected projects and setbacks will help employees become more productive.
\n- Aim for quality, not quantity: In theory, multitasking seems like a good way to increase productivity. But it often leads to oversights and errors. Repeatedly switching from one project to another also slows workers down. They should do their best to focus on one item at a time.
\n- Optimize your workspace: A cluttered or noisy workspace is a sure way to prevent you from getting work done. Clean your workspace and make sure you’re well stocked with everything you need to get the job done. For tips, check out our guide on how to make your workspace more productive.
\n- Know your prime time: Employees need to tackle critical or challenging assignments during the time of day when they’re most productive. They should handle less-pressing tasks, like online research, when their energy level starts to wane.
\n- Dodge derailers: When working on important assignments, workers can increase productivity by turning off mobile devices and signing out of email and social media. That allows them to give full attention to the task at hand. They can prevent interruptions by politely informing colleagues they don’t want to be disturbed.
\n- Explore apps: Consider taking advantage of the wide selection of software that is specifically designed to increase productivity. Digital calendars, task management apps and other time-saving programs can help employees keep track of projects, meet deadlines and be more productive.
\n
\n\n\n \n\n\nProductivity is a matter of preparation
\nWhatever your naturally most productive days are, plan around the way you work. That means understanding that if you tend to be sluggish one day, set yourself up for success by tackling the tasks you’re able to. And if you tend to be more productive another day, handle some of the biggest tasks of your week on that day. Sometimes you can’t set your own schedule and simply need to get the job done, regardless of how you feel. But to the greatest extent possible, plan ahead so you can tackle the most important work when you’re feeling your very best.
"}},{"_index":"wp-index-bnd-prod-content","_type":"content","_id":"11217","_score":2,"_source":{"canonical":"https://vaylees.com/7492-best-payroll-service-household-employer.html","displayModified":"2024-01-09T22:54:53Z","docType":"review","editorsPick":null,"href":"7492-best-payroll-service-household-employer.html","id":"11217","ID":11217,"isSponsored":false,"published":"2019-03-08T15:21:00Z","site":"bnd","stream":null,"subtitle":null,"title":"SurePayroll Review","author":{"displayName":"Chad Brooks","email":"chbrooks@centerfield.com","thumbnail":"https://images.vaylees.com/app/uploads/2022/04/18113349/chad-brooks.jpg","type":"Managing Editor"},"channels":{"primary":{"name":"Find A Solution","slug":"find-a-solution"},"sub":{"name":"Financial Solutions","slug":"financial-solutions"}},"meta":{"robots":"index, follow","description":"SurePayroll provides great payroll features for individuals with a full-time nanny, caregiver, housekeeper or other home service provider, making it our best payroll pick for household employers."},"thumbnail":{"path":"https://images.vaylees.com/app/uploads/2022/08/01033922/surepayroll_logo.png","caption":"","alt":"Sure Payroll company logo"},"content":"\n \n\n\n\n\n- SurePayroll handles all of the payroll processing and payroll tax requirements for any type of household employee.
\n\n\n\n- The service costs $50 per month for one household employee and $10 for each additional household employee.
\n\n\n\n- SurePayroll also offers comprehensive payroll services for small businesses.
\n\n\n\n- This review is for anyone who is looking for a payroll service to easily pay their household employees.
\n
\n\n\n\nAfter conducting extensive research and analysis, we recommend SurePayroll as our 2021 pick for the best online payroll service for paying household employees. SurePayroll is a comprehensive solution that gives you the peace of mind that you’re paying your household employees properly. You can run payroll as often as you’d like and rest easy knowing that your payroll taxes will be handled properly. The platform is also easy to use. It can be accessed from anywhere, including on mobile devices. In addition to the excellent household employer services, SurePayroll offers top-notch small business online payroll services.
\n\n\n\nTo read more about how these companies were selected and our methodology behind it, see our best online payroll services page.
\n\n\n\nPricing
\n\n\n\nOf all of the household payroll services we examined, SurePayroll was one of the cheapest. There is a base monthly fee of $49.99 for one employee. If you have more than one household worker, there is an additional $10 monthly charge per worker. This is cheaper than some of the other payroll services we considered; most other services charge $20 to $75 for each additional household employee.
\n\n\n\nThe only other added cost is for year-end tax services. This service, which costs $45 plus $4 per employee, provides you with the proper year-end tax forms for you and your household employees. Most of the other services we looked into not only charge more for year-end tax services but also have initial setup fees of at least $100.
\n\n\n\nWe like that SurePayroll has a monthly fee rather than the quarterly fee that many other household payroll providers charge. Because there is no long-term contract, you can cancel your service at any time and not pay for months you might not use.
\n\n\n\n \n\n\n\nSurePayroll Services and Features
\n\n\n\nSurePayroll provides everything household employers need from a payroll provider, including all payroll and payroll tax services.
\n\n\n\nUnlike some of the other household payroll services we considered, which offer services only for childcare providers, SurePayroll can be used for all types of household employees, including nannies, elder caregivers, home care providers, private nurses, drivers, yard workers and cooks.
\n\n\n\nAnother benefit of SurePayroll is that you can run payroll as often as you’d like each month, such as weekly, biweekly, semimonthly or monthly. Some services have a per-payroll fee structure in which they charge you a base fee every time you run payroll. This could raise your payroll expenses considerably, depending on how often you pay your employees. The flexibility to pay your household employee every week for no extra charge can lead to significant cost savings.
\n\n\n\nIn addition to running your payroll each month, SurePayroll handles your payroll tax obligations. This includes calculating and deducting Social Security, Medicare and federal and state unemployment taxes, along with filling out and filing federal, state and local tax forms. You can also make your tax payments directly through the service.
\n\n\n\nSurePayroll provides a 100% guarantee that your taxes will be filed and paid correctly and on time. If the service makes an error, the company will correct the mistake and pay the fines or interest you incur. Not all of the services we looked into offer this guarantee.
\n\n\n\nSurePayroll also files a quarterly 1040-ES on your behalf and provides you with a signature-ready Schedule H (Form 1040) that attaches to your annual 1040 filing.
\n\n\n\nIt is important to note that in California, SurePayroll supports household employers only if they are designated as quarterly filers; annual filers in California need to change their filing status to quarterly to use this service.
\n\n\n\nSurePayroll integrates with a variety of popular accounting software, including QuickBooks, AccountEdge, Xero, Sage 50, Less Accounting and Kashoo. These built-in integrations streamline the process of transferring data between the two programs.
\n\n\n\n \n\n\n\nEase of Use
\n\n\n\nSurePayroll is a cloud-based service that has no software to install or maintain and is accessible online from anywhere.
\n\n\n\nUpon login, the system’s homepage provides a snapshot of any tasks you need to complete. It shows your payroll status and any important reminders, such as your upcoming payroll processing dates and bank holidays.
\n\n\n\nTo run payroll, all you need to do is enter the hours each employee worked and their pay rate. You then see a preview of the payroll, which includes the employee’s gross pay and how much is being deducted from each check for employee and employer taxes.
\n\n\n\nIf everything is accurate, the final step is to click the Submit for Approval link to run the payroll. At that point, you receive details on when the money will be transferred for direct deposit or when you can write checks.
\n\n\n\nYou can also use a mobile app to run your payroll. SurePayroll’s mobile app, available for both Android and iOS, lets you enter earnings, deductions, hours worked and benefits, such as vacation and personal time. Most of the other household payroll services we examined do not offer a mobile app.
\n\n\n\nYour household employees also have access to the system. They can log in online or use the mobile app to review their paystubs and pay history.
\n\n\n\n \n\n\n\nSmall Business Payroll
\n\n\n\nIn addition to its household payroll services, SurePayroll provides regular small business payroll services. It offers small businesses a comprehensive payroll solution that can handle all payroll processing and payroll tax responsibilities.
\n\n\n\nWith this service, you can run your business’s payroll as often as you’d like each month. All of your payroll records and reports are stored in the cloud, which means you can run your payroll and access your payroll information from anywhere.
\n\n\n\nThe service takes care of your payroll tax responsibilities. SurePayroll calculates, pays and files your federal, state and local payroll taxes, including Social Security and Medicare. It also prepares your year-end tax forms, such as W-2s and 1099s.
\n\n\n\nBecause the small business payroll service runs on the same platform as the household employer service, it is just as simple to run payroll for your small business workers as it is for your household employees. You can pay your employees via direct deposit or paper check.
\n\n\n\nCosts for SurePayroll’s small business payroll solution start at $19.99 per month, plus $4 per employee per month. For the full-service plan, costs increase to $29.99 per month, plus $5 per employee per month.
\n\n\n\nIf you have employees in multiple states, there is an additional $10 monthly charge per state. You can also access the system’s accounting integrations for $5 per month and its time-clock integration for $5 per month, plus $3 per employee.
\n\n\n\nOther add-on services include 401(k) options, workers’ compensation, health insurance and pre-employment background checks.
\n\n\n\n \n\n\n\nCustomer Service
\n\n\n\nSurePayroll provides customer support between 8 a.m. and 9 p.m. ET Monday through Friday and from 10 a.m. to 2 p.m. ET on Saturdays. We like that the help line is open later in the evenings and on Saturdays, which many of the other services we examined don’t offer. The online help center is also available 24/7.
\n\n\n\nTo gauge the type of service you can expect, we called and emailed the company numerous times, posing as a household employer and small business owner interested in the company’s services.
\n\n\n\nEach time we called, we were immediately greeted by a representative, who provided clear and detailed answers to all of our questions. SurePayroll’s representatives never pressured us to sign up for the service. Many of the other payroll providers we called had us wait on hold, gave short answers to our questions (sometimes just one word) and spent most of the call trying to get us to commit to their service.
\n\n\n\nSurePayroll was also the only payroll provider that offered to let us test the system on our own. One customer service agent we spoke with gave us temporary login credentials that allowed us to see exactly what it was like to use the platform. This gave us a feel for what it would be like to set up the system, add new employees and run payroll.
\n\n\n\nAnother appealing aspect of SurePayroll’s support is that customers receive the same high level of service whether they call about payroll for household employers or for small businesses. When investigating SurePayroll, we called separately to inquire about each type of service. During each of those calls, we received the same level of support. That is a sign that SurePayroll values each of its clients equally, regardless of the size of their payroll.
\n\n\n\nSurePayroll is an accredited member of the Better Business Bureau with an A+ rating.
\n\n\n\n \n\n\n\nLimitations
\n\n\n\nOne potential downside of SurePayroll’s household payroll service is that it doesn’t offer different packages like some of the nanny-specific payroll providers we considered. Some of SurePayroll’s competitors offer cheaper plans for lower levels of service. For example, they give you the option to pay less if you only want them to calculate tax withholdings and prepare your tax documents.
\n\n\n\nIn California, SurePayroll only supports household employers who are designated as quarterly filers. Annual filers in California need to change their filing status to quarterly to use this service.
\n\n\n\n \n\n\n\nReady to choose a payroll service? Here’s a breakdown of our complete coverage:
\n\n\n\n\n"}},{"_index":"wp-index-bnd-prod-content","_type":"content","_id":"2061","_score":2,"_source":{"canonical":"https://vaylees.com/15104-biometric-time-attendance-system-laws.html","displayModified":"2024-04-17T17:39:20Z","docType":"article","editorsPick":false,"href":"15104-biometric-time-attendance-system-laws.html","id":"2061","ID":2061,"isSponsored":false,"published":"2019-06-10T12:00:00Z","site":"bnd","stream":"Biometric time and attendance systems use fingerprints as well as facial and retinal scans to record work time. However, strict laws govern their usage.","subtitle":"Biometric time and attendance systems use fingerprints as well as facial and retinal scans to record work time. However, strict laws govern their usage.","title":"The Biometric Time and Attendance System Laws You Should Know","author":{"displayName":"Chad Brooks","email":"chbrooks@centerfield.com","thumbnail":"https://images.vaylees.com/app/uploads/2022/04/18113349/chad-brooks.jpg","type":"Managing Editor"},"channels":{"primary":{"name":"Grow Your Business","slug":"grow-your-business"},"sub":{"name":"Technology","slug":"technology"}},"meta":{"robots":"index, follow","description":"Biometric time and attendance systems use fingerprint, facial, palm or iris scans. Learn the laws you must follow to use them for your employees."},"thumbnail":{"path":"https://images.vaylees.com/app/uploads/2022/04/04075608/Biometric-timeclock_K.Chuansakul.png","caption":"K.Chuansakul/Shutterstock","alt":"employee using a timeclock"},"content":"There was a time when using a fingerprint or facial scan in the workplace was reserved for highly sensitive jobs or top-secret government positions. Today, however, biometrics are increasingly common in all business types. The use of biometrics in time and attendance systems contributes to the increase in biometric data collection in the workplace.
\nEditor’s note: Looking for the right time and attendance system for your business? Fill out the below questionnaire to have our vendor partners contact you about your needs.
\n\n\n \n\n\nHowever, as biometric time and attendance systems become more prominent, numerous legal issues are arising. While only a few states currently have laws regulating how organizations can use biometrics in the workplace, more states are likely to adopt laws of their own soon.
\n\n\n \n\n\nCurrent biometric time and attendance system laws
\nSeveral states have specific laws regarding the use of biometric data in the workplace, such as finger or retina scans commonly used by time and attendance software. Even if you don’t operate in a state that has laws on the books, see if there is any pending legislation. [Read related article: How Time and Attendance Software Improves Shift Planning]
\n“The hottest legal issue right now is that several states have passed laws that regulate how companies may collect, store and disclose biometric information, and similar legislation is pending in many other states,” said Lauren Daming, an associate with the Greensfelder law firm.
\n\n\n \n\n\nHere’s a rundown of states with biometric time and attendance system laws:
\n\n- Illinois: Illinois was the first to approve legislation on the issue. Lawmakers there passed the Illinois Biometric Information Privacy Act (BIPA) in 2008. The Illinois law requires businesses to obtain consent before collecting biometric data and governs how the data is disclosed, profited from, protected and retained.
\n- Texas: Texas followed suit in 2009, passing legislation that requires businesses to gather consent if they are selling, leasing or disclosing biometric information. The law lays out how the biometric information must be stored and protected. It also mandates that the biometric data be destroyed within one year of being collected.
\n- Washington: In 2017, Washington passed a law spelling out how biometric information can be collected, stored and used. It also defines the content and activity it regulates in more specific terms; unlike in Illinois, the law doesn’t provide for a private right of action.
\n- California: In 2018, the California Consumer Privacy Act went into effect to regulate biometric data as “physiological, biological or behavioral characteristics … that can be used to establish individual identity.” The California law’s broad definition of biometric data includes iris, retina, fingerprint, face, hand, palm and vein patterns, as well as voice recording.
\n- New York: In 2021, New York’s biometric privacy legislation went into effect, regulating the collection and use of biometric information by “commercial establishments.” These establishments must post conspicuous signage and may not profit from any biometric information transaction. Philip Gordon, who co-chairs Littler Mendelson’s Privacy and Data Security Practice Group, said that the law’s interpretation bars New York businesses from requiring employees to be fingerprinted. “New York’s Department of Labor has interpreted that law, in an informal opinion letter, to apply to a requirement that employees place their finger on a scanner for a biometric time clock,” Gordon said.
\n- Arkansas: Arkansas also has a biometric data law on the books, adopting an amendment to the state code that defines biometric data as “fingerprints, faceprint, a retinal or iris scan, hand geometry, voiceprint analysis, deoxyribonucleic acid (DNA), or any other unique biological characteristics.”
\n
\n\n\n \n\n\n\n \n\n\nBiometric workplace Lawsuits
\n\nIllinois has seen the most activity surrounding biometric legislation because, unlike Texas and Washington, it has a private right of action.
\n“The Illinois Biometric Information Privacy Act has a private right of action that has been attracting a lot of attention from plaintiffs’ attorneys as dozens of class-action lawsuits have been filed in the last few years,” Daming said. “BIPA includes statutory penalties of $1,000 or $5,000 per violation, which can add up to significant potential damages, since plaintiffs’ attorneys argue that each individual scan of an individual’s finger to clock in or out constitutes a separate violation of the act.”
\nOne such lawsuit involves Illinois steelmaker A. Finkl & Sons Co. According to BiometricUpdate.com, the company faced a class-action lawsuit that claimed employees weren’t asked to give consent to using their handprints to clock in and out. In addition, the employees argued that they never received details on how that information would be stored and when it would be destroyed.
\nGordon said that since Illinois permits enforcement by private individuals (as opposed to government agencies) and allows for the recovery of statutory damages, hundreds of class-action lawsuits have been filed in the state.
\nUnderstanding biometric time and attendance systems
\nTracking employee attendance and time is crucial for many businesses. Without accurate records, employers could pay employees for time they haven’t worked.
\nTo ensure accuracy, many employers have turned to digital time and attendance solutions that use biometrics to automate the time tracking process. These systems keep detailed, real-time data of when employees come and go, automatically transferring this information to a payroll service in time for payday.
\nHow do biometric systems help the bottom line?
\nBiometric time and attendance systems cut down on employee time theft. Since workers have to digitally clock in and out each day, confusion and mistakes are eliminated. Employees won’t get paid for time they aren’t working.
\nAccording to time and attendance system provider Intuit QuickBooks, nearly half of U.S. employees admit to time theft. This costs employers more than $11 billion annually.
\nToday’s time and attendance systems let employees manage their time in various ways, including via computers, mobile devices, personal identification numbers (PINs), and swipe and badge cards. However, these options open up the possibility of “buddy punching,” which is when an employee clocks in or out for a co-worker. Intuit reported that 16 percent of U.S. employees admit to buddy punching, costing U.S. businesses $372 million per year.
\nThe best way to combat buddy punching is to use biometric clocks. Many time and attendance systems now offer some form of biometrics. Biometric clocks require employees to punch in and out using a fingerprint, palm, facial or iris scan, so buddy punching is no longer an option.
\nHowever, how employers store these scans and how they notify employees of biometric scan requirements and storage have opened up several legal issues.
\nHow much does a biometric time clock cost?
\nBiometric time clock prices range from inexpensive models that cost only $100 to $200 to more expensive, high-end systems that are $800 or more. Remember that costs likely won’t include expert installation and support.
\nIf you go with one of the best time and attendance systems with biometric features, you’ll likely pay a certain price per user per month in addition to support costs.
\n\n\n \n\n\nWhich types of companies use biometric time clocks?
\nIn theory, any company with the budget and need for biometric time clocks can use them. According to one leading manufacturer of fingerprint-based biometric time clocks, companies in industries such as food service, oil and hospitality comprise the majority of biometric time clock clientele.
\nHow to comply with biometric workplace laws
\nTo ensure you comply with biometric laws, determine which laws apply to your business and what those laws require, according to Daming.
\n“Then, they need to take an inventory of the data that they’re collecting, storing or using, and consider whether it constitutes ‘biometric information’ under any applicable law,” Daming said. “This inventory should also examine how the information is being collected, how it is being stored and for how long, how it is being shared or disclosed, and what purpose it is used for.”
\nWhat about consent?
\nKevin Kelly, a partner in Locke Lord’s labor and employment group, said that gathering consent is a big issue employers must be aware of, especially in Illinois.
\n“Businesses using biometric time clocks need to be certain that they have a comprehensive compliance program in place that meets all of the requirements of applicable law,” he said. “In Illinois, for instance, such a compliance program would require, among other things, that the employer obtain each employee’s written consent before using the employee’s biometric information.”
\nBiometric information policies
\nEmployers should develop a comprehensive policy describing how the information is collected, what it is used for, how it is stored and for how long, and when it is destroyed, Daming said.
\n“Companies that use biometric timekeeping systems should also ensure that their insurance policies provide coverage for claims that could be brought under biometric privacy laws” she said. “Companies should also make sure that any third parties that they interact and share data with – such as payroll companies – are in compliance with applicable laws.”
\nBusinesses that operate in multiple states or have employees represented by a union should consider a few other factors. Daming said that those with locations in more than one state should develop policies that harmonize requirements across jurisdictions, while those with union employees should consider whether a proposed policy or changed procedure related to the time clocks may trigger bargaining obligations or necessitate other communication with a union representative.
\nEmployee options for biometric data privacy
\nThe one option employees have when it comes to biometrics is refusing to provide a fingerprint or facial scan. However, that could very well result in an employee losing their job.
\n“Under the Illinois law applicable to biometric time clocks, employees must consent in writing before an employer can use the employee’s biometric information, and therefore, an employee can refuse to provide such consent,” Kelly said. “However, employers can potentially make such consent a condition of employment, meaning that the employee won’t be able to continue employment unless such consent is provided.”
\nGordon said that even in situations that don’t require consent, employees could be fired for refusing to provide a biometric scan.
\nWhen can you refuse a biometric scan?
\n“In jurisdictions where employers are not required to obtain employees’ consent, employers also can condition employment, or continued employment, on use of a fingerprint or facial scans, subject to objections on religious grounds,” Gordon said.
\nDaming said that in cases where an employee refuses on religious grounds or has a physical condition that prevents them from providing a scan, employers would likely need to provide an alternative method for clocking in and out.
\nThe future of biometric laws
\nAlthough biometric laws currently apply to employers in certain states only, Gordon believes that privacy laws will continue to proliferate throughout the country. He said that several states have pending legislation modeled after the Illinois and Texas laws.
\n“San Francisco [in 2019] enacted a ban on law enforcement’s use of facial recognition,” Gordon said. “While that ordinance does not apply to private employers, other city or state governments could enact expanded prohibitions in the future.”
\nDaming agrees that biometric privacy laws will become more prevalent moving forward.
\n“I think everyone – consumers, employees, et cetera – is becoming more aware of and concerned with privacy rights,” Daming said. “We can see that with California’s [passage] of the California Consumer Privacy Act. And this will probably lead employees and consumers to think more critically about where their biometric data is going and how it’s being used.”
\nMax Freedman contributed to this article.
"}},{"_index":"wp-index-bnd-prod-content","_type":"content","_id":"2431","_score":2,"_source":{"canonical":"https://vaylees.com/5279-remote-desktop.html","displayModified":"2024-04-22T13:09:37Z","docType":"article","editorsPick":false,"href":"5279-remote-desktop.html","id":"2431","ID":2431,"isSponsored":false,"published":"2019-01-30T20:00:00Z","site":"bnd","stream":"As remote and hybrid work become more common, remote desktop software is becoming essential.","subtitle":"As remote and hybrid work become more common, remote desktop software is becoming essential.","title":"Connecting to Your PC From Anywhere","author":{"displayName":"Chad Brooks","email":"chbrooks@centerfield.com","thumbnail":"https://images.vaylees.com/app/uploads/2022/04/18113349/chad-brooks.jpg","type":"Managing Editor"},"channels":{"primary":{"name":"Grow Your Business","slug":"grow-your-business"},"sub":{"name":"Technology","slug":"technology"}},"meta":{"robots":"index, follow","description":"Learn how remote desktop software allows you or an IT expert to access your work computer offsite."},"thumbnail":{"path":"https://images.vaylees.com/app/uploads/2022/04/04073347/Laptop_undrey_getty.jpg","caption":"undrey / Getty Images","alt":""},"content":"Work-from-home and hybrid work policies are increasingly common for companies to offer. This can be a great perk for employees. However, as companies implement these policies, many have had to figure out how to manage a remote workforce. Chief among these considerations is ensuring employees have remote access to their office workstations.
\nRemote desktop software makes it possible for employees to connect to their computers from anywhere. That can help address some of the challenges between working remotely and working from a shared office, as well as for IT managing devices remotely.
\n\n\n \n\n\nWhat is remote desktop software?
\nIn business, remote desktop software allows a user to connect to, access and control a computer from a remote workstation as if the computer was right in front of them. A remote desktop station creates a one-to-one connection between two workstations, which can include mobile devices. By installing the software on both the computer you are trying to access (the host) and the device you are currently using (the client), you can create a connection between the two devices to access the host as if it’s local.
\nWith the help of remote desktop software, employees and IT specialists are able to remotely access computers so they can work from any location, while still being as productive as they are in the office. By using remote desktop software, employees are able to access their office computer from home, while IT personnel can use the software to fix other computers from their location. In essence, the software makes it appear as if the user is sitting right in front of the computer they are accessing, when in fact they may be at home, in a coffee shop or in another office hundreds of miles away.
\nTypes of remote desktop software
\nThere are two main types of remote desktop applications. One is designed for IT workers fixing computers, and the other is for other employees using computers from outside the office.
\nRemote desktop software for IT experts
\nOne is designed for IT specialists as a way to solve their clients’ computer problems without having to actually sit down in front of their computer. Rather than personally inspecting the computer, they can log on to it from their own office and fix problems. This saves time and allows IT specialists to handle many more issues than they would if it were necessary to visit each computer personally.
\nAmong the things remote desktop IT service providers can do with the software are download files, reboot computers and chat via the connection about problems that arise. Remote desktop software also gives IT professionals the opportunity to record sessions to help train other employees on how best to solve issues.
\nRemote desktop software for other employees
\nEmployees who want to access their personal computer from work or their work computer from home generally use the second type of remote desktop software: remote PC access software. The best remote PC software gives employees the opportunity to log on to a work or home computer from any other computer or mobile device with little noticeable difference from using that device directly.
\nOnce logged in with the remote software, users are able to use every file and program on the PC they are accessing. This eliminates stress for employees who may have left a file at the office or are working on a project at home and forgot to bring a file to work the next day. In those situations, they can remotely access their computer to retrieve the needed files.
\nWhen do you need remote desktop software?
\nRemote desktop software continues to grow in importance for businesses, especially as so many companies add and maintain remote or hybrid work policies.
\n\n- For fixing problems: Network administrators and IT support technicians often need remote access to connect to employees’ computers to find software issues and provide aid when necessary.
\n- For updating computers: IT workers also may use remote desktop software to install new applications or programs being implemented by the employer – including top tools for remote work – without the need to physically access devices.
\n- For remotely connecting to work computers: Employees may also need remote desktop software to connect to their work computers from outside the office. This can be to access files and software that are found only on their work desktop machines or other devices.
\n
\n\n\n \n\n\nWhat to look for in remote desktop software
\nWhen choosing remote desktop software, there are a number of features and options users should be looking for.
\n\n- Access to files and software: It should be possible to access files and run software programs on the remote computer.
\n- File and data transfer: It’s generally also important to be able to transfer data, such as work files and system information, to and from a remote computer.
\n- Ease of use: It’s important that remote desktop software is easy to install and use. Complicated setup processes or login procedures will become frustrating and make the remote desktop software more of a chore than a tool for getting work done easily.
\n- Information security: Because sensitive or confidential information is often being accessed via remote desktop software, security features protecting against cyberattacks are critical. Any remote desktop option should use Secure Sockets Layer (SSL), Transport Layer Security (TLS) and the Advanced Encryption Standard (AES) to provide secure transmissions over the internet.
\n
\n\n\n \n\n\nWhat to look for in remote PC software
\nWhen choosing remote PC software, users should make sure it offers several important features.
\n\n- Access from multiple devices: It’s often important to be able to access a remote computer from multiple devices, such as mobile devices and laptops, for either repair or everyday use.
\n- On/off capabilities: It’s also important to be able to turn a remote computer on if it’s not already on, so someone doesn’t have to physically access it before you can use it remotely, and to be able to turn it off to save power when not in use.
\n- Multimedia access: It should be possible to stream video and audio from the remote computer, particularly if there are multimedia files stored locally that need to be accessed remotely. Similarly, it should be possible to access webcams and microphones connected to the computer.
\n- File transfer: The software should also include file sync – the ability to drag and drop files between the computer and the device accessing it.
\n- Interactive chat: It should be possible to communicate via private chat. This is especially helpful for IT experts needing to communicate with users of the remote computer.
\n- High-grade security: Like remote desktop software, remote PC software should have top-notch security. Secure services support password protection, encrypt data transfers and can block IP addresses from remote access. The software should also have an automatic timeout so that no one can access the remote PC later if the user forgets to log out.
\n
\n\n\n \n\n\nBest remote desktop and remote PC software
\nRemotePC
\nRemotePC offers remote PC software that’s great for small businesses without an IT department. It’s designed so that users at all different levels of experience can quickly and easily navigate remote computers.
\nAll of RemotePC’s business-focused plans provide accounts for unlimited users, and they all provide the ability to transfer files, stream audio, print documents,and view files at nearly 60 frames per second. RemotePC’s software also provides remote reboot, whiteboard collaboration tools and video conferencing support.
\nRemotePC provides 24/7 support via chat and email. RemotePC plans cost between $29.50 and $899.25 for two years of service. You can learn more in our full RemotePC review.
\nZoho Assist
\nZoho Assist is a great choice for remote PC support by IT workers as well as remote access. It also supports a wide range of hardware and software, including Windows, Mac, Linux, iOS, Android, ChromeOS and Raspberry Pi.
\nThe software is also closely integrated with other Zoho products, including Zoho CRM for sales, and offers extensive ability to diagnose a problem on a remote PC. That includes access to technical features like the command prompt, Windows registry editor and other configuration tools. Configurable permissions make sure that technicians and other users have access to only what you want them to be able to control.
\nZoho Assist offers a limited free plan and paid plans costing up to $24 per user. Read our full Zoho Assist review to learn more.
\nGoTo Resolve
\nGoTo Resolve, formerly called GoTo Assist, can be used for remote IT support without the need to download any special software. It also includes ticketing and IT management tools that are useful for support professionals. It can provide a secure connection through a standard web browser, with the option to download a remote installer onto devices or install a special GoTo Resolve toolbar.
\nThe software works with a variety of operating systems, including Windows, Mac, iOS and Android. Users in need of support can submit tickets through a variety of systems, including email, a web portal, and chat tools like Microsoft Teams and Slack. GoTo Resolve can also integrate with a variety of third-party software, including ticketing software like Zendesk and with Google Translate, which allows for multilingual support options.
\nGoTo Resolve is available at price points from $0 to $190 per user per month. Check out our full GoTo Resolve review to find out more.
\nSplashtop
\nSplashtop is a great choice for businesses with a hybrid workforce and for creative professionals. It offers support for remote use of creative tools like a stylus- or pen-based tablet, as well as support for common business software.
\nSplashtop lets multiple users connect to and from multiple monitors at the same time, which can be great for group work, letting people collaborate as if they were sitting side by side. It also includes chat and access to remote microphones, with HD-quality video and audio transfer built in. An add-on service, Splashtop Antivirus powered by Bitdefender, offers additional security capabilities when accessing remote computers and transferring files back and forth.
\nSplashtop’s plans cost between $5 and $8.25 per user per month. Check out our complete Splashtop review for more information.
\nChoosing remote desktop and remote PC software
\nDifferent remote desktop and remote PC software applications serve different purposes. Think about your needs when deciding which software is right for you and your business. Consider how you’ll be using remote PC software, as well as what operating systems and other software you’ll be using with it, as you consider your options.
\nSome are designed for IT professionals needing to remotely control computers, while others are designed for employees accessing work computers from home. Different programs provide different levels of support for adjusting system configurations and remotely accessing files, software, and audio and video, and different applications offer different levels of compatibility with other software. Regardless of which you need, remote desktop and PC software is a must if your team works remotely.
\nSteven Melendez and Sean Peek contributed to this article.
"}},{"_index":"wp-index-bnd-prod-content","_type":"content","_id":"2625","_score":2,"_source":{"canonical":"https://vaylees.com/11128-features-unified-communications-business-phones.html","displayModified":"2024-10-02T18:47:29Z","docType":"article","editorsPick":false,"href":"11128-features-unified-communications-business-phones.html","id":"2625","ID":2625,"isSponsored":false,"published":"2018-11-03T00:00:00Z","site":"bnd","stream":"You might be surprised by the myriad features your business phone system offers.","subtitle":"You might be surprised by the myriad features your business phone system offers.","title":"What are Unified Communications Systems?","author":{"displayName":"Chad Brooks","email":"chbrooks@centerfield.com","thumbnail":"https://images.vaylees.com/app/uploads/2022/04/18113349/chad-brooks.jpg","type":"Managing Editor"},"channels":{"primary":{"name":"Grow Your Business","slug":"grow-your-business"},"sub":{"name":"Technology","slug":"technology"}},"meta":{"robots":"index, follow","description":"Unified communications provide businesses with one platform for phone services, video conferencing and more."},"thumbnail":{"path":"https://images.vaylees.com/app/uploads/2022/04/04080719/1554238206.jpeg","caption":"Lane V. Erickson / Shutterstock ","alt":""},"content":"\nGone are the days when small businesses relied on their phone systems solely to make and receive calls. Today’s best business phone systems have expanded their services, giving employees the ability to connect with team members, partners and customers all from one place. It’s thanks to the growth of voice-over-internet-protocol (VoIP) and cloud-hosted services that unified communications (UC) is now the norm for modern businesses. This advancement in digital communications enables users to access the same telecommunications tools whether they’re in the office, working from home or on the road. This guide to UC explains what makes them so useful and how your business can take advantage of these all-encompassing tools.
\n\n\n\nEditor’s note: Looking for information on business phone systems? Use the questionnaire below, and our vendor partners will contact you to provide you with the information you need.
\n\n\n\n \n\n\n\nWhat is a UC system?
\n\n\n\nA UC system is a cloud-hosted business communications system that merges multiple services, such as email, telephone, internet browsers and video conferencing, through a combination of hardware, software and network solutions. The beauty of a UC system is that it gives you a consolidated, affordable, flexible way to talk to your team through any computer or mobile device — from anywhere with an internet connection. This makes a UC system ideal for teams that work from home since the expense of a shared office space is too high.
\n\n\n\nJohn Pope, co-founder and former CEO of Jive Communications, said the typical setup of a traditional phone system included a computer server, a manual control board and multiple lines that connected to the public system. Those lines then connected to an internal switching system that directed calls to everyone’s individual phone lines.
\n\n\n\n \n\n\n\n“If that sounds complicated, it’s because it is,” Pope said.
\n\n\n\nSince all the communication tools in these systems rely on the internet to move data back and forth, Pope said, the only things UC requires are an internet connection and a computer or an IP phone. “This simplified and unified offering drives down costs while providing powerful features that extend beyond simple dial tone.”
\n\n\n\n \n\n\n\nBenefits of UC systems
\n\n\n\nToday’s increasingly mobile workforce requires easy ways for employees to communicate with both peers and customers from anywhere. As a result, remote and hybrid work is a major factor driving the popularity of UC systems. Whether it’s video conferencing with customers or instant messaging with co-workers, UC systems offer a wide selection of tools to keep the lines of communication flowing for workers. [Check out our buyer’s guide to see options for video conferencing services for your small business]
\n\n\n\n“Unlike a traditional business phone system that only offers the ability to make and receive calls, UC combines phone service, video conferencing, team messaging, SMS, fax and other communications tools on a single integrated platform,” said Jose Pastor, former senior vice president of product management at RingCentral. Most small businesses benefit from all of these services.
\n\n\n\nAccess on any device
\n\n\n\nSince the traditional 9-to-5 workday at an office desk is largely a thing of the past, tools that allow communication from any device at any time are critical in today’s fast-moving, tech-driven world.
\n\n\n\n“Between mobile and advanced collaboration technologies, now more than ever, people are working away from the office easily and successfully,” Pope said. “It’s allowing more flexibility, more globalization and, most importantly, better communication.”
\n\n\n\nFlexibility
\n\n\n\nWhile having all these communication tools is highly beneficial to workers, offering them all in one package is what makes UC systems appealing.
\n\n\n\n“Providing flexibility and choice in how workers communicate is important, but it’s key to wrap these communications tools in a unified experience to provide today’s digital workforce a seamless user experience,” Pastor said.
\n\n\n\n \n\n\n\nImproved productivity
\n\n\n\nResearch from RingCentral revealed the level of “app overload” many employees experience. The study found that workers today regularly use four communication apps on average, with nearly 70 percent of workers wasting up to 60 minutes a day ― the equivalent of 32 days per year ― toggling between those apps.
\n\n\n\nThe research found that workers realize how valuable having access to all their communication tools on one platform is. Two-thirds of those surveyed want a single platform for all their communications, citing better workflow, increased productivity and reduction in chaos as the top benefits. As you get your operations off the ground or refine them after your initial startup phase, consolidate your communications into one platform.
\n\n\n\nPope believes that access to all these communication tools from one location has a positive impact on a company’s innovation, productivity and efficiency.
\n\n\n\n“Some of the benefits that can overhaul your culture and communications and lead to hyper-growth for your business include streamlined communications, increased mobility, superior reliability, improved customer interactions, enhanced security, a positive employee culture, advanced functionality and access to important data and tools that will impact development,” he said.
\n\n\n\nLower cost
\n\n\n\nCost savings is another advantage of UC systems. Instead of your company paying for each of these tools separately, UC providers bundle them together for a significantly lower cost. This pricing is a key reason why UC has become prominent in the small business space
\n\n\n\n“Businesses can save upward of tens of thousands of dollars by investing in unified communications systems,” Pastor said.
\n\n\n\n \n\n\n\nThe best UC systems
\n\n\n\nNextiva
\n\n\n\nNextiva is a business phone system that specializes in phone systems for customer relationship management (CRM) solutions, offering multiple options that can integrate the best CRM software easily. By streamlining processes like account history, sales pipeline management and case routing, Nextiva offers tools to help sales representatives and customer service managers.
\n\n\n\nThat said, some new businesses — and even some not-so-new small businesses — don’t need CRM tools, and Nextiva is still a fit for these businesses. The platform also offers leading phone services, including voicemail-to-email and call recording, while collaboration tools like audio conferencing and team messaging can improve productivity and keep your business running. With a reported 99.999% uptime, Nextiva can ensure your company’s continuous 24/7 service throughout the United States.
\n\n\n\nNextiva’s costs run from $17.95 to $37.95 per user, per month, depending on the type of plan you need and how many users will require access to the system. You can learn more in our full Nextiva review.
\n\n\n\nRingEX
\n\n\n\nEasy to integrate, simple to use and featuring wide functionality, RingEX offers businesses of any size a reliable, cloud-hosted VoIP UC platform. Features include virtual receptionists to guide callers, call recording and call screening while a 99.9999% uptime enables RingEX to provide reliable 24/7 service.
\n\n\n\nRingEX has deployed a series of artificial intelligence (AI)-powered tools, giving users the capability to transcribe calls or analyze sales conversations automatically. It also offers a virtual whiteboard that lets you map out ideas through drawings, notes and annotations. Available for both desktop and mobile devices, RingEX can easily keep teams connected, both in and out of the office.
\n\n\n\nRingCentral’s costs range from $20 to $35 per user, per month, when paid annually. Read our full RingCentral review to learn more.
\n\n\n\nOoma
\n\n\n\nOoma offers a powerful platform for teams to communicate from virtually anywhere through a desktop or mobile device, with the capability to host a video conference with up to 25 users in Pro plans or 100 in Pro Plus plans. Although it may not have the full feature set of other UC systems, Ooma is a great choice for small and midsize businesses that need to communicate quickly without all the bells and whistles.
\n\n\n\nAll of the essential features of a UC system are accounted for on the Ooma platform, including voicemail, call logs and even virtual extensions for remote workers. Better yet, for organizations using Ooma from within an office, the system supports both IP and analog phones. With responsive customer service and tech support, Ooma offers a simple, low-cost way to set up a UC system without an information technology expert.
\n\n\n\nOoma offers three subscriptions: Essentials, which is $19.95 per user, per month; Pro, which is $24.95 per user, per month; and Pro Plus, which is $29.95 per month. Learn more in our full Ooma review.
\n\n\n\n \n\n\n\nThe future of UC systems
\n\n\n\nWhile UC systems offer a wide range of functionality, there is still room for growth.
\n\n\n\nExpanded integrations
\n\n\n\nOne way Pastor sees these services evolving in the future is by having more built-in integrations with other business programs and apps. As an example, he points to the RingEX integration with Salesforce that allows the software’s users to initiate calls with one click, without ever leaving Salesforce.
\n\n\n\n“UC systems will continue to evolve to make business communications more seamless and tightly integrated into existing business workflows,” he said.
\n\n\n\nRemote and hybrid work tools
\n\n\n\nThe growth of remote and hybrid work has made UC systems more essential than ever and the rapid development of AI technology has made it possible for systems to include features for tracking calls, transcribing recordings and aid in customer service. That’s likely to only continue as AI grows more advanced and affordable. These AI features can handle work you’d often give to an employee. That’s helpful if your small business budget is so minuscule that bringing on new team members is infeasible.
\n\n\n\nIncreased international business activity
\n\n\n\nThe expansion of these types of systems will also change the way businesses grow. Pope suggested that UC will lead to more global expansion. Although worldwide reach might not be on your mind quite this early in your business-owning journey, there’s no reason to slam that door shut.
\n\n\n\n“As the globalization of business escalates, UC will grow proportionately, creating opportunities for businesses to go global,” he said. “As the remote workforce continues to expand, we’ll see video and web conferencing rise in popularity and necessity.”
\n\n\n\nUC can give your business a boost
\n\n\n\nUC systems are more than traditional office phone networks. They’re powerful systems that employees can access from the office or on the road and can support more than just ordinary calling. Team messaging, external texting and video calls are all supported by modern UC systems. Many increasingly provide integrations with other software, including sales CRM packages and AI tools that can save you time by transcribing phone calls.
\n\n\n\nUC systems are designed to be set up and used to support your business operations. When you’re choosing one, don’t only think about making phone calls. Think about your business processes, how your business might eventually grow and all the ways your UC system might be able to support you.
\n\n\n\nSteven Melendez and Eduardo Vasconcellos contributed to this article. Source interviews were conducted for a previous version of this article.
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